Frequently Asked Questions
What type of fragrances do you sell?↓
We sell premium perfume oils. These are highly concentrated fragrance oils designed to last longer on the skin than traditional eau de parfum.
How long does delivery take?↓
Within Nairobi, delivery takes up to 4 hours. Outside Nairobi, delivery takes 1-2 business days.
Can I use my own rider?↓
Yes. During checkout, select 'Arrange Own' delivery. We will waive the delivery fee and you can send an Uber, Bolt, or personal courier.
How do I know my payment was successful?↓
Once you enter your M-Pesa PIN, the confirmation page will automatically update to show a green 'Payment Received' message. You will also receive an order confirmation.
What is your return policy?↓
Due to the nature of fragrance products, we do not accept returns on opened items. If you receive a damaged or incorrect item, please contact us within 24 hours.